About 100 people were left stranded in Milan after facing up to three hour queues at Milan's Linate airport because of new border control checksOlivia Beeson UK & World News Reporter , 13 Apr 2026easyJet travellers were left on the verge of collapse after being abandoned in sweltering conditions when their Manchester-bound flight departed without them amid border control turmoil. ‌Approximately 100 passengers found themselves stranded in Milan on Sunday,April 12, after enduring queues of up to three hours at the city's Linate airport due to newly implemented border control procedures. ‌Beyond worries about getting home, numerous travellers were reportedly vomiting and fainting because of the oppressive heat, the BBC reports.

‌easyJet stated it was attempting to assist passengers but emphasised the circumstances were "outside of our control". Extensive queues developed at the international airport, creating pandemonium, reports the Mirror. ‌Images and footage circulated on social media revealed chaotic scenes as massive queues snaked through the international terminal.

The disruption follows the UK government's revised advice for those travelling to the European Schengen zone, which may now require them to register biometric information upon arrival. The introduction of the EU entry and exit system (EES) is a digital platform that supersedes the traditional practice of physically stamping passports during border processing. ‌The carrier explained it delayed the aircraft for nearly an additional hour, but ultimately had to take off owing to crew working time regulations.

Travellers have expressed frustration after arriving at the airport with ample time to spare, only to now face significant delays getting back home. Emily Benn, travelling from Grimsby with five companions on the 11am departure, now faces an alternative route to Gatwick instead of Manchester, resulting in a £400 taxi bill upon landing. ‌Speaking to the M.

E. N, she explained: "We got to the airport at 8am and our flight was due to leave Milan Linate at 11am. As soon as our gate came on the board, we went straight to it and there was already a huge queue.

"The queue was for three separate flights, and there were hundreds of passengers all trying to get through. The new EES wasn't working, so we all had to be checked by two people on passport control. "It got to am and we were told the flight had left without us.

They put us all on a shuttle bus and sent us back to the arrivals area, where we had to go back to the easyJet desk. ‌"We were told to rebook flights, so have booked to Gatwick and will then pay £400 for a taxi back to Manchester as that's where our car is parked. We are a party of five adults and one child, who is due to have spinal surgery in a few days.

"Fellow travellers took to social media to describe the distressing ordeal. One wrote: "What a nightmare! "You abandoned me and 122 other passengers in Milan.

You flew to Manchester with 34 onboard. Article continues below"We queued for three hours and all the time the flight info remained at 'boarding' we were then told the delayed flight had left. " An easyJet spokesperson commented: "We are aware that some passengers departing from Milan Linate today experienced longer than usual waiting times at passport control and we advised customers due to fly to allow additional time to make their way through the airport.

"They added: "We held flight EJU5420 from Milan to Manchester for nearly an hour to give passengers extra time but it had to then depart due to crew reaching their safety regulated operating hours. Customers who missed the flight have been offered a free flight transfer. "The spokesperson continued: "We continue to urge border authorities to ensure they make full and effective use of the permitted flexibilities for as long as needed while EES is implemented, to avoid these unacceptable border delays for our customers.

While this is outside of our control, we are sorry for any inconvenience caused.